Tuesday, April 24, 2007

How To Avoid Giving Your Customers "Email Fear"

This is a great clip illustrating how people really use software. We've all had sender's remorse at some point in time but never to this degree. The person that did this interview should charge the bulk email company referred to in the story. There are some obvious software safeguards for this, but you can't design for something that you haven't uncovered yet. Meeting with customers at various points in the product lifecycle will always uncover important things that everyone with a crystal ball can miss. Plan for this.

Here's a direct link to the video if it doesn't appear on this page.

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