Saturday, June 9, 2007

Experience is Organic

We've lived in our home for almost three years now. Something very strange has happened over the last week or so. A large...umm...thing...has begun to grow out of a plant outside our door that has never grown there before. It looks like a giant asparagus or some sort of phallic super plant. It keeps getting bigger and it's getting hard to just walk by and pretend that it's normal. I fully expect to stare too close at it one day and have an alien face hugger burst out and attach itself to my head.

I've walked in and out of that door for years and out of nowhere super-penis-plant grows next to it? Am I being punk'd? This triggered a thought. We should never assume that customers that use the products we design will have the same experiences day in and day out, no matter how long the product itself doesn't change. It's not solely the user interface or the hardware we need to concern ourselves with, but the ever-changing world the customer exists in.

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