Sunday, March 9, 2008

Windows Vista Incapable: User Experience Stories From Within

The NY Times has a wonderful article on the perils of upgrading to Microsoft Vista. We've all heard negative Vista-upgrading stories, but what makes the article so scrumptious is that the users in the article are Microsoft senior executives. We get all this info because angry customers that bought "Windows Vista Capable" machines are suing the software giant for not being so, well, capable. These sublime internal tidbits are now unsealed for us to enjoy because of the litigation.

The article also shows how Microsoft poorly managed user experience feedback. To this day, Microsoft officially declares "price" as the barrier to rapid customer adoption. Do you know anyone that has a story about why they haven't upgraded to Vista because of price?

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